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Landlord Services

Private Landlords:
We now offer a service to receive your tenant's Local Housing Allowance (Housing Benefit) from Newport City Council and pay it direct to you.
These accounts are recommended by the National Association of Landlords, Newport City Council and Welsh Government. A national project is being run to promote and develop Credit Union services for landlords. To find out more click here.
If for some reason we do not receive an expected payment from the Council we alert you, the tenant AND the Housing Benefit department so that we can resolve the problem quickly.

LHA Accounts:
To sign up for the service, landlords will need to register with us on this form. It normally costs £5 per month, but, with support from Newport City Council, we can currently offer the first 6 months free! Email us if you would like to know more.
Your tenant must become a member of Newport Credit Union and must also fill in the Local Housing Allowance Mandate in order for us to run this account. Forms available here.

Rent Top-up Accounts:
If LHA doesn’t cover the rent for your tenant, we can also offer a rent ‘top-up’ account. We arrange to receive one of your tenant’s benefits, deduct the top-up amount and pay to the landlord, and pay the rest of the benefit into the tenant’s bank account.

As a registered deposit taker, we are authorised and regulated to offer these services. So, if you are concerned about receiving your rent, perhaps you could make this a part of your rent agreement with your tenants?

Letting Agents:
If you would like to integrate this service into the package you offer to landlords and enable them to let to low income tenants with greater confidence, please contact us.

Private Tenants:
For tenants this is an easy way to ensure that your rent is paid on time. It is ideal if you don't have a bank account or if you don't want your rent money to go into your bank account. Here is the form to set your account up.

We also work with SerenLiving to administer the Bond Scheme for private tenants in Newport. All tenants using the scheme have to save the amount of their bond with Newport Credit Union. To use either of these accounts you will need to become a member. Give us a call or pop in to see us to set it up.

As the Government's changes to benefits are implemented, almost all benefits will have to be paid into an account held by the claimant. The option to have benefit paid direct from the Council to the landlord will be phased out. We are working with local Housing Associations to help tenants to pay their rent and not get into arrears, and to provide a convenient, secure alternative to a bank account.

Newport Credit Union, The Indoor Market, Upper Dock Street, Newport, South Wales, NP20 1DD Telephone 01633 214913
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

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